About this policy
This Privacy Policy explains how Nero Apps LLC ("Nero Apps", "we", "us", or "our") handles personal information when you use our mobile applications, website, and support services (the "Services"). You can use our apps without registering with us.
The information processed depends on the app, the features you use, your device settings, and the services enabled in that app. This policy applies across our apps; it does not mean every app collects every category described below.
Information we process
- Information you provide. When you contact us, we receive your email address, any name you provide, and the contents of your message or attachments.
- Content used by a feature. Our apps may process files, images, text, or other information you choose to import, create, or send. Depending on the feature, processing may happen on your device or require transmission to service providers and recipients you select. Only provide content you are entitled to use, and avoid including sensitive information that the feature does not require.
- Device, usage, and diagnostic information. We and our service providers may receive device and app identifiers, device model, operating system and app version, language, IP address, approximate region, interaction events, and diagnostic or crash information. These records help us understand usage and troubleshoot problems; an app or installation identifier does not require a registered account.
- Purchase and subscription information. We may receive product identifiers, transaction records, purchase dates, subscription status, and entitlement information to validate purchases and provide paid features. Apple processes payments for purchases billed through the App Store; we do not receive your full payment card details from Apple.
- Attribution information. Depending on your choices and the app's configuration, campaign or referral information and permitted device identifiers may be processed to understand how people discover and install our apps.
How we use information
We use information to provide requested features, validate purchases, manage access to paid features, respond to support and privacy requests, diagnose errors, understand and improve our Services, measure campaign performance, prevent misuse, and meet legal obligations.
Where data protection law requires a legal basis, processing may be necessary to provide the service you request, comply with a legal obligation, or pursue legitimate interests such as maintaining security and improving reliability, where those interests are not overridden by your rights. Where consent is required, including for certain tracking or device access, processing is subject to that consent. Using an app does not by itself replace a consent choice required by law.
Service providers and sharing
We use third-party services across our app portfolio. The services enabled and the information they receive vary by app and configuration. They include:
- Firebase (Google) for technical services that may include analytics, diagnostics, and app configuration. Firebase privacy information.
- Qonversion for in-app purchase validation, subscription management, and related analytics. Qonversion Privacy Policy.
- Adapty for in-app purchases, subscriptions, paywalls, and related analytics. Adapty Privacy Policy.
- PostHog for product usage analytics and understanding how features are used. PostHog Privacy Policy.
- Adjust for install attribution and campaign measurement. Adjust Privacy Policy.
Information may also be processed by providers that support hosting, communications, and delivery of a feature you request. When you choose to send or share content, it is provided to the recipients or services you select. We may disclose information where required by law or reasonably necessary to protect rights, safety, or the security of our Services. If our business is transferred, relevant information may be transferred subject to applicable privacy requirements.
Links to provider policies explain their practices; they do not mean that every product or data category offered by those providers is used in our apps.
Permissions and tracking choices
Depending on the feature, an app may request access to your camera, photos or files, local network, or other device capabilities. You can review and change permissions in your device settings. Denying a permission may prevent a feature that depends on it from working.
App tracking and advertising identifier access are subject to applicable platform permissions and legal requirements. You can manage tracking permission in your device's privacy settings. Turning off tracking does not necessarily stop technical processing needed to operate the app, validate purchases, or diagnose problems.
Our website provides links to external services, whose own privacy policies apply when you visit them. The privacy request form prepares a draft locally in your browser. Its contents reach us only if you send the email; preparing a draft does not submit a request.
Retention and security
We retain personal information for as long as reasonably necessary for the purposes described in this policy. The period depends on the type of information, the feature involved, support needs, subscription and transaction requirements, security needs, and applicable legal obligations.
When information is no longer needed, we delete or anonymize it, subject to legal retention requirements and backup cycles. A deletion request may not remove records that must be retained by law or information held independently by an app store or a recipient you selected. We can explain applicable retention criteria when you contact us.
We use reasonable technical and organizational measures to protect information. No method of storage or transmission can be guaranteed completely secure.
International processing
Nero Apps LLC and its service providers may process information in countries other than the country where you live. Data protection laws can differ between countries. Where applicable law requires safeguards for an international transfer, those transfers must be covered by an appropriate legal mechanism or other lawful basis.
Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information; restrict or object to certain processing; and withdraw consent where processing relies on it. Withdrawal does not affect processing that was lawful before withdrawal. You may also have a right to complain to your local data protection authority.
To make a request, email info@neroapps.com or prepare an email using the form below. Include the app name and enough information to help us locate relevant records. We may ask for proportionate information to verify the request. Do not send passwords, full payment details, or unnecessary sensitive documents. We respond in accordance with applicable law.
Deleting an app or making a privacy request does not cancel an App Store subscription. Subscriptions can be managed separately in your Apple Account settings.
Children’s privacy
Our Services are intended for a general audience. We do not knowingly collect personal information from children under 13, or under another age where parental consent is required by applicable law, without the required consent. If you believe a child has provided personal information inappropriately, contact info@neroapps.com so we can review and address it.
Changes and contact
We may update this policy as our Services or legal requirements change. The updated version will be posted here with a revised date. Where required, we will provide additional notice or request consent.
For privacy questions, contact Nero Apps LLC at info@neroapps.com.